If items other than rubbish have been left behind you must attempt to notify the former tenant and tell them that you have their goods and they will be disposed of after a certain time if they are not collected. This can be done in writing (mailed to a forwarding address if known or to the property in case the tenant is having their mail redirected), in person or over the telephone. If after 2 days you have not been able to contact the former tenant you can leave a notice in a prominent position somewhere on the premises (e.g. stuck to the front door). If the goods are obviously leased you should also contact the rental company.
Should the value of the goods not exceed the expense incurred for removal and storage then the goods can be disposed of. Goods such as perishable foodstuff may be disposed of immediately.
If the tenant leaves behind personal documents, you must return them to the tenant within 7 days. If you can’t contact the tenant, you must give the documents to the local Office of the Public Trustee within 7 days. Otherwise the goods must be stored in a safe place until an order is received from the Tribunal. Persons whom have interest in the goods should apply to the tribunal for claim.
Auctioning of Goods
Once the uncollected goods have been stored for 30 days (60 days SA) they may be sold by public auction. The money can be used to cover any debts owed to you by the tenant, any money left must be given to the public trustee.
Any person who is entitled to possession of the uncollected goods may claim at any time via the tribunal. However the cost of removal and storage will have to be paid for.